PRIVACY POLICY

Pc Homecall Limited has created this privacy statement because of our commitment to privacy.

Our privacy policy is updated from time to time; whenever we make a change, we’ll post this on our website, and is currently in accordance with GDPR requirements.

In this policy, we explain how we collect, use, share and protect your personal information when you use our products and services and our website.

Who we are

We are Pc Homecall Limited.  In this privacy policy: “we/us” means Pc Homecall Limited; “third party” means someone who is not you or us.  Our registered office is Pc Homecall, 3 Orchid Court, West Cross, Swansea. SA3 5RS. We are registered in England and Wales under company number 5476963.

How to contact us

Your opinion matters to us – if you have any questions about our privacy policy, you can direct your question to the Data Protection Officer at: mail@pchomecall.co.uk, or you can call us on 01792401607. If you would like to mail us by post directly, please send it to Pc Homecall, 3 Orchid Court, West Cross, Swansea, SA3 5RS.

Reasons/purposes for processing information

We process personal information to enable us to provide IT support and advice service, managing our own staff, maintaining our accounts and records and promoting our services.

What information do we collect about you?

We collect information about you when you request us to call to your property, this includes name, address and phone number. This information is stored securely in a database for internal use only and we build up a list of work completed including dates the work was carried out.

Website usage information may be collected using cookies.

How will we use the information about you?

This information is only collected in order for us to be able to complete the requested work, and only used within Pc Homecall Ltd, not shared at all.

If you have consented, one ‘health-check’ reminder letter is sent out in the post 12 months later.

We have never sold or shared customer’s data with other companies, and never will.

The types of information we do not collect

Our customers bank details are not collected. No passwords or security information is held, neither is date of birth or gender. If our credit card machine is used, the details are sent directly to the credit card merchant (Izettle), and never in the possession of Pc Homecall. 

Pc Homecall Ltd retains customer’s names and addresses for the sole purpose of sending reminder letters when their Antivirus software is about to expire. This is stored securely, in a password protected database. This information is not shared at all and used only within Pc Homecall for writing directly to the customer once per year.

No analysis is performed on the data Pc Homecall Ltd stores, such as big data or ‘large scale analytics’.

Marketing

Pc Homecall Ltd will not share your information for marketing purposes with any company or individual.

Access to your information and correction

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.  You have a right at any time to stop us from contacting you, we will then remove your details from our system on request.  Please email or call us to request to be removed from our database, or to make any alterations to the details we hold. You have the right to request a copy of the information that we hold about you, under the Data Protection Act 1998. If you would like a copy of some or all of your personal information, please email or write to us. We may make a small charge for this service.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Other websites

Our website contains no links to other websites. This privacy policy only applies to this website so if you visit other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 22 May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: by email : mail@pchomecall.co.uk

Or by phone: 01792401607

Keeping your information secure

The information we store is never seen by anyone outside of PC Homecall Ltd, our security software is kept up to date and any sensitive information is encrypted and password protected. Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control. We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.

Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. So make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these.

Pc Homecall assumes no responsibility for material created or published by third parties that our web pages may link to, and accepts no liability for any loss or damage which may be caused by software viruses to users of the site